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"Spikes" in labor requirements create unusual problems where manufacturers can find themselves with
a lack of expertise in specific technical disciplines at inopportune times. Mfg. Plants can experience extreme stress
and have difficulty in responding to the staffing need in time to handle the crisis, especially if the need is short-term
or the technical requirement is unusual. There are also situations that call for an independent second opinion on
a technical question or strategy, especially when complex situations arise that demand more than just a simple solution.
Case Study:
A Call from China for Continental's Quality Engineering SWAT Team!
Continental Quality Engineering received a call from a U.S. firm that had just received a shipment of non-conforming
parts from China. They asked if we could help them, and needed that help fast. Having Quality Engineers in China,
we were able to make a call and rapidly send a trained observer to the plant for a first-hand assessment of the
situation. After this visit, continental was able to assemble a SWAT team of the right technical capabilities and
backgrounds, and they were sent to "put out the fire" at this firm's facility. There was no need to recruit
and fly a crew from the states over the Pacific to China, and this SWAT team hit the ground running, being fluent
in both Chinese and English languages. This team spent three months at the facility, implementing Quality processes
and training the staff. This SWAT team augmented the internal Quality resources with their expertise, and provided
the needed additional support staff on short notice.
Call Continental and let us respond in a timely manner to your needs. As various situations arise we can provide
a quick turnaround on problems and work overloads. Our core staff is highly trained and effective in a wide range
of manufacturing disciplines.
Let Continental help you assess the Quality Problem!
The strength of Continental is in the ability to match the staff to the task. A senior member of our engineering
staff may be required initially, to assess the situation and to develop the strategy to attack the particular problem.
Not all problems require SWAT Teams. If less difficult components of the solution strategy are developed, the work
can be reassigned to more junior members of your staff under the direction of the senior member. The responsibility
for each assignment however remains with the key staff personnel. This approach allows a small staff of highly professional
individuals to respond to situations rapidly and to still provide cost effective solutions to the clients they serve.
Use Continental's Specialized Quality Resources
Continental's SWAT Team provides expertise in the areas of Quality, including Quality of Design, Manufacturing,
Systems Engineering, Contract and Subcontract Administration, Materials Management, Customer Service, Domestic and
International Sales and Marketing Support, and Product Assurance Management (SRM&QA). Different Teams can be
dedicated to providing technical expertise in the disciplines of Electrical Engineering, Mechanical Engineering,
and Industrial Engineering.
Team members have credentials in Business Management, and Certifications in both Quality (CQE) and Reliability
(CRE) granted by The American Society for Quality (ASQ). Our staff has experience teaching at the Universities in
our region, and have given seminars and tutorials for Science and Industry. We have had training in ISO 9000 requirements
and various TQM (Total Quality Management) methodologies and all Core Team Staff are members of ASQ.
Continental's Approach to your Quality Problems is Different
Continental's approach to your problems is to develop a customer tailored process for problem solution. We begin
with a formal analysis, and in conjunction with continuous customer input and support, propose various alternatives
and develop a strategic approach. We then implement the solution just developed, and monitor it to insure that it
adequately resolves your problem. As a follow-up action, every attempt is made to see that the solution is made
a permanent part of your organization.
Continental's Quality Philosophy
Continental's Quality Philosophy is our key to customer satisfaction. We rely on a Core Team Background with
an average of twenty years of experience in the areas of: Quality of Design, Manufacturing, and Materials Management.
Our SWAT Teams take a Quality Assurance perspective to insure customer satisfaction in any endeavor that is taken
on. By utilizing their extensive experience, diversified knowledge and a quality perspective, the Continental Quality
SWAT Teams provide you with the best assurance that your Quality Engineering problems will be solved quickly and
cost effectively.
Call Continental Quality Engineering Services at 800 875-4557
to discuss your quality engineering needs.
Visit our Continental Quality Engineering website. | 
